DATA PROTECTION
Protection Policy At PrimeRoofing, we take pride not only in protecting your home from the elements — but also in protecting your personal information. Whether you're requesting a free inspection, booking a repair, or exploring our services online, we are committed to handling your data with integrity, transparency, and care. This Protection Policy explains how we collect, use, and safeguard your information as part of our promise to deliver secure and trustworthy roofing services. 1. Information We Collect To deliver professional service and communicate effectively, we may collect: Contact Information: Name, phone number, email address, and property location to schedule estimates or appointments. Service Details: Roofing issues, photos, preferences, insurance status (if applicable), and project notes. Transaction Records: Payment confirmations, invoices, service history, and receipts. Website Interactions: Browsing behavior, form submissions, or customer reviews shared on our website or social media channels. We collect only what’s needed to provide outstanding service and maintain operational excellence. 2. How We Use Your Information We use your data solely for business-related purposes, such as: Scheduling appointments and managing work orders. Processing estimates, invoices, and payments. Communicating updates, confirmations, or special offers (if you’ve opted in). Improving service quality through feedback and customer support. We do not sell, rent, or share your data with unrelated third parties for marketing or commercial purposes. 3. Data Security and Storage Your information is treated with the same care we give your roof: Data transmitted through our website is encrypted using secure SSL protocols. Stored records are protected behind firewalls and access controls. We routinely update and audit our systems to prevent data breaches or unauthorized access. Only trained, authorized staff have access to customer data for service fulfillment. 4. Payment and Billing Security Whether you pay in person or online: Payments are processed via trusted third-party services compliant with PCI-DSS standards. We do not store your credit card or banking information. Transaction logs are securely stored and used solely for accounting and customer service purposes. Suspicious or fraudulent payment activity is investigated promptly. 5. Online Booking and User Forms When using our website to request services: Form submissions are encrypted and routed securely to our internal team. No sensitive information (such as Social Security numbers or government IDs) is ever requested online. We may store service request records to improve future interactions and manage repeat projects. 6. Cookies and Website Analytics To improve your online experience: We use cookies for session management, preference saving, and website performance tracking. Analytics tools help us understand website usage, improve content, and measure the effectiveness of online marketing. You can adjust your browser settings to manage or disable cookies at any time. We do not use cookies to track you across other sites or platforms. 7. Responsible Use and Website Conduct We expect visitors to our site to engage responsibly: Abuse of our contact forms, attempts to extract data, or automated spam activity will result in IP bans and reporting to service providers. False identity use or misuse of service request systems may lead to service denial. 8. Staff Access and Confidentiality Our team is committed to privacy and professionalism: Employees and contractors are trained in responsible data handling practices. Access to customer information is granted only as needed to perform job duties. All data handling procedures follow applicable laws and industry standards. 9. Policy Changes and Updates We may update this Protection Policy as our services evolve or in response to regulatory changes: Major updates will be posted clearly on our website. Continued use of our site or services indicates acceptance of the current version. We recommend reviewing this policy periodically to stay informed. 10. Contacting Us If you have any questions, concerns, or requests regarding this policy or your personal data, we encourage you to reach out through our official communication channels. We're here to help — just like we are on the roof.